SHIPPING POLICY
THIS SHIPPING POLICY OUTLINES IMPORTANT INFORMATION REGARDING THE SHIPPING OF YOUR ORDERS FROM OPIUM PALACE. BY PLACING AN ORDER ON OUR WEBSITE, YOU AGREE TO COMPLY WITH THE TERMS AND CONDITIONS SET FORTH IN THIS POLICY.
ORDER PROCESSING TIME
ALL ORDERS ARE TYPICALLY PROCESSED WITHIN 14 BUSINESS DAYS AFTER PAYMENT HAS BEEN CONFIRMED. DURING PEAK SEASONS OR SPECIAL PROMOTIONS, PROCESSING TIMES MAY BE SUBJECT TO INCREASE.
SHIPPING METHODS AND DELIVERY
WE OFFER VARIOUS INTERNATIONAL SHIPPING METHODS TO ENSURE A CONVENIENT AND EFFICIENT DELIVERY EXPERIENCE. THE AVAILABLE SHIPPING OPTIONS WILL BE DISPLAYED AT CHECKOUT BASED ON YOUR LOCATION AND THE ITEMS IN YOUR ORDER.
DELIVERY TIMES MAY VARY DEPENDING ON THE SHIPPING METHOD SELECTED, YOUR LOCATION, AND EXTERNAL FACTORS BEYOND OUR CONTROL (CUSTOMS DELAYS, WEATHER CONDITIONS, ETC.). ESTIMATED DELIVERY TIMES ARE PROVIDED BY THE SHIPPING CARRIERS AND ARE NOT GUARANTEED.
SHIPPING FEES AND CUSTOMS DUTIES
SHIPPING FEES ARE CALCULATED BASED ON THE SHIPPING METHOD SELECTED, THE DESTINATION, AND THE TOTAL WEIGHT OF YOUR ORDER. THE SHIPPING COSTS WILL BE DISPLAYED AT CHECKOUT BEFORE YOU COMPLETE YOUR PURCHASE.
PLEASE NOTE THAT ANY ADDITIONAL CUSTOMS DUTIES, TAXES, OR FEES IMPOSED BY YOUR COUNTRY'S CUSTOMS AUTHORITIES ARE THE SOLE RESPONSIBILITY OF THE RECIPIENT. THESE CHARGES ARE SEPARATE FROM THE SHIPPING FEES AND MAY BE COLLECTED UPON DELIVERY.
ORDER TRACKING
ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH TRACKING INFORMATION TO MONITOR THE PROGRESS OF YOUR DELIVERY.
ORDER MODIFICATIONS AND CANCELLATIONS
ONCE AN ORDER HAS BEEN PLACED, CANCELLATIONS AND MODIFICATIONS WILL NOT BE POSSIBLE. PLEASE ENSURE THAT ALL ORDER DETAILS, INCLUDING SHIPPING ADDRESS AND ITEM SELECTION, ARE CORRECT BEFORE FINALIZING YOUR PURCHASE.
YOU MAY UPDATE OR CORRECT YOUR PERSONAL INFORMATION BY CONTACTING US AND PROVIDING US WITH YOUR ORDER NUMBER AND THE INFORMATION YOU WISH TO CORRECT.
LOST OR DAMAGED PACKAGES
WE ARE NOT RESPONSIBLE FOR LOST, STOLEN, OR DAMAGED PACKAGES DURING TRANSIT. HOWEVER, IF YOU ENCOUNTER ANY ISSUES WITH THE DELIVERY OF YOUR ORDER, PLEASE CONTACT OUR CUSTOMER SUPPORT, AND WE WILL ASSIST YOU IN RESOLVING THE MATTER TO THE BEST OF OUR ABILITIES.
RETURN TO SENDER
IF A PACKAGE IS RETURNED TO US DUE TO AN INCORRECT OR INCOMPLETE SHIPPING ADDRESS PROVIDED BY THE CUSTOMER, REFUSAL OF DELIVERY, OR FAILURE TO CLAIM THE PACKAGE FROM THE SHIPPING CARRIER'S FACILITY, ADDITIONAL SHIPPING FEES MAY APPLY FOR RESHIPMENT. WE WILL CONTACT YOU TO ARRANGE FOR RESHIPMENT AND PROCESS THE ADDITIONAL PAYMENT, IF APPLICABLE.
CHANGES TO THIS POLICY
WE MAY UPDATE THIS POLICY FROM TIME TO TIME. ANY CHANGES WE MAKE WILL BE POSTED ON THIS PAGE, AND THE REVISED POLICY WILL BE EFFECTIVE WHEN POSTED. WE ENCOURAGE YOU TO REVIEW THIS POLICY PERIODICALLY FOR ANY UPDATES OR CHANGES.
CONTACT US
FOR CUSTOMER SUPPORT, REFUND REQUESTS, OR SHIPPING ADJUSTMENTS, PLEASE EMAIL SUPPORT@OPIUM.SUPPLY.
IF YOU HAVE ANY QUESTIONS, COMMENTS, OR CONCERNS ABOUT THIS POLICY OR OUR SHIPPING PRACTICES, PLEASE EMAIL BUSINESS@OPIUM.SUPPLY.