FAQ

WHAT PAYMENT METHODS DO YOU ACCEPT?

ALL POPULAR CREDIT/DEBIT CARDS, APPLE PAY, GOOGLE PAY, LINK, AFTERPAY/CLEARPAY, KLARNA, BANCONTACT, EPS, GIROPAY, IDEAL, PRZELEWY24, AND MORE.

WHAT COUNTRIES DO YOU SHIP TO?

WE CURRENTLY SHIP TO THE UNITED KINGDOM, UNITED STATES, CANADA, AND MOST COUNTRIES WITHIN THE EU.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

WE TYPICALLY AIM TO SHIP ORDERS BETWEEN 1-3 DAYS AFTER THEY ARE PLACED, BELOW ARE SOME TYPICAL SHIPPING TIMES.

UK SHIPPING: 2-5 BUSINESS DAYS

EU SHIPPING: 4-7 BUSINESS DAYS

US/CA SHIPPING: 7-21 BUSINESS DAYS

CAN I CANCEL OR CHANGE MY ORDER AFTER IT HAS BEEN PLACED?

TO MAKE ADJUSTMENTS TO AN ORDER OR THE SHIPPING INFORMATION YOU HAVE PROVIDED, PLEASE EMAIL SUPPORT@OPIUM.SUPPLY. NOTE THAT ONCE AN ORDER HAS BEEN SHIPPED, THERE IS VERY LITTLE RECOURSE WE CAN OFFER.

CAN I TRACK MY ORDER?

YOU SHOULD RECEIVE AN EMAIL CONTAINING IMPORTANT INFORMATION ABOUT YOUR ORDER WITHIN A FEW DAYS OF PLACING IT, INCLUDING TRACKING INFORMATION IF IT IS AVAILABLE.

CAN I GET A REFUND?

WE OFFER REFUNDS ONLY IN THE EVENT THAT THE ITEM(S) YOU ORDERED ARRIVED DAMAGED OR DEFECTIVE. CLICK HERE FOR MORE INFORMATION ON OUR REFUND POLICY.

CONTACT US

FOR CUSTOMER SUPPORT, REFUND REQUESTS, OR SHIPPING ADJUSTMENTS, PLEASE EMAIL SUPPORT@OPIUM.SUPPLY.

IF YOU HAVE ANY QUESTIONS, COMMENTS, OR CONCERNS ABOUT OUR WEBSITE OR PRACTICES, PLEASE EMAIL BUSINESS@OPIUM.SUPPLY.