REFUND POLICY

THIS REFUND POLICY OUTLINES IMPORTANT INFORMATION REGARDING REFUNDING YOUR ORDERS FROM OPIUM PALACE. BY PLACING AN ORDER ON OUR WEBSITE, YOU AGREE TO COMPLY WITH THE TERMS AND CONDITIONS SET FORTH IN THIS POLICY.

ELIGIBILITY FOR REFUNDS

WE ONLY OFFER REFUNDS IN THE EVENT THAT THE PRODUCT(S) YOU ORDERED ARRIVED DAMAGED OR DEFECTIVE. PLEASE ENSURE:

THE ITEM(S) BEING RETURNED WERE PURCHASED DIRECTLY FROM OPIUM PALACE.
THE ITEM(S) BEING RETURNED ARE IN THE EXACT CONDITION YOU RECEIVED THEM IN: UNWORN, UNWASHED, WITH ALL TAGS AND LABELS INTACT AND ATTACHED, WHERE APPLICABLE.
THE ITEM(S) BEING RETURNED WERE RECEIVED NO MORE THAN 30 DAYS PRIOR TO THE DATE YOU INITIATE YOUR RETURN.

RETURN PROCESS

TO INITIATE A RETURN AND REQUEST A REFUND, PLEASE FOLLOW THESE STEPS:

1. CONTACT OUR CUSTOMER SUPPORT WITHIN THE 30 DAY PERIOD TO NOTIFY US OF YOUR INTENT TO RETURN THE ITEM(S). PROVIDE YOUR ORDER DETAILS, INCLUDING THE ORDER NUMBER AND THE REASON FOR THE RETURN.
2. OUR CUSTOMER SUPPORT TEAM WILL PROVIDE YOU WITH A RETURN AUTHORIZATION NUMBER AND INSTRUCTIONS ON HOW TO PROCEED WITH THE RETURN.
3. CAREFULLY PACKAGE THE ITEM(S) TO BE RETURNED, ENSURE YOU INCLUDE ALL ORIGINAL PACKAGING AND CLEARLY MARK THE RETURN AUTHORIZATION NUMBER ON THE PACKAGE.
4. SHIP THE ITEM(S) BACK TO THE DESIGNATED RETURN ADDRESS PROVIDED BY OUR CUSTOMER SUPPORT. WE RECOMMEND USING A TRACKABLE SHIPPING METHOD AND OBTAINING PROOF OF SHIPMENT.

YOU ARE RESPONSIBLE FOR ANY SHIPPING COSTS ASSOCIATED WITH RETURNING THE ITEM(S), UNLESS THE RETURN IS DUE TO A MISTAKE ON OUR PART (WRONG ITEM SHIPPED, DAMAGED ITEM, ETC.).

REFUND PROCESS

ONCE WE RECEIVE AND INSPECT THE RETURNED ITEM(S) AND CONFIRM THAT THEY MEET THE ELIGIBILITY CRITERIA, WE WILL PROCESS THE REFUND. THE REFUND WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD USED FOR THE PURCHASE.

PLEASE NOTE THAT IT MAY TAKE UP TO 10 BUSINESS DAYS FOR THE REFUND TO BE REFLECTED IN YOUR ACCOUNT, DEPENDING ON YOUR BANK OR PAYMENT PROCESSOR.

CHANGES TO THIS POLICY

WE MAY UPDATE THIS POLICY FROM TIME TO TIME. ANY CHANGES WE MAKE WILL BE POSTED ON THIS PAGE, AND THE REVISED POLICY WILL BE EFFECTIVE WHEN POSTED. WE ENCOURAGE YOU TO REVIEW THIS POLICY PERIODICALLY FOR ANY UPDATES OR CHANGES.

CONTACT US

FOR CUSTOMER SUPPORT, REFUND REQUESTS, OR SHIPPING ADJUSTMENTS, PLEASE EMAIL SUPPORT@OPIUM.SUPPLY.

IF YOU HAVE ANY QUESTIONS, COMMENTS, OR CONCERNS ABOUT THIS POLICY OR OUR REFUND PRACTICES, PLEASE EMAIL BUSINESS@OPIUM.SUPPLY.